source: Patrick T. Fallon/Bloomberg

For the past 5 years, shoppers have repeatedly sounded the alarm regarding Instacart’s misappropriation of tips, theft of tips, unsafe working conditions, continuous and increasingly devastating pay cuts, and more. Instacart responded by completely ignoring the concerns of its shoppers, retaliating against shoppers for speaking out, or offering extremely minimal tokens of appeasement accompanied by insincere apologies for its actions. In July, shoppers’ were optimistic for better treatment when Instacart hired a new CEO, Fidji Simo. That optimism, however, was short-lived, and it has become abundantly clear that Instacart remains true to its morally corrupt nature and will never do…


Dear Fidji Simo,

Last week, you wrote an open letter to your shopper community, asking for suggestions to improve the shopper experience. As you and the gig worker community know, Apoorva Mehta has created a notoriously tumultuous relationship with his workforce despite the fact that gig workers are central to the company’s continuing operations.

For the past five years, we’ve led walk offs for the most basic concessions — reintroducing tips, no longer using tips to supplement pay, hazard pay and providing PPE during a pandemic. These are simple requests, but each time the company gives us one thing, they…


image via https://passtheproact.org/

In the Fall of 2016, Instacart delivered devastating news: it would be removing the function that allowed customers to tip in-app. If you’ve ever worked as a gig worker, or even been a gig economy consumer, you’re probably very familiar with the idea that we’re overwhelmingly tipped digitally, through our employer’s software interface, and cash tips are exceptional and rare. Personally, tips constituted anywhere between a third and half of my gross earnings, and I could expect that without in-app tipping, my income would be reduced by as much as a result of Instacart’s unilateral decision to remove its tip…


Gig Workers Collective was born at the beginning of the cursed year, 2020. While this year has been the most challenging year in our over four years of organizing, it has also been the most critical and in many ways the most successful to date. The onset of a global pandemic thrust our collective into a national spotlight and has since been both formative and foundational to our collective’s DNA.

As a result of finally being able to dedicate ourselves to organizing full-time, we have been able to accomplish so much since Gig Workers Collective launched in February 2020. Instacart…


When Gig Workers Collective members first started to organize in 2016, gig companies were considered to be exciting startups that were lauded for their low prices and ease of accessibility for their services. It was hard to get anyone to understand that this was all at the expense of the worker, and that these people were being exploited because labor laws hadn’t caught up with the pace of technology. We spent the past 4 years pushing back against the exploitation and helping people understand just how toxic this industry is. …


Gig Workers Collective is a nonprofit grassroots worker collective that engages in worker-led worker-organizing and advocacy in the gig economy. The following Op-Ed is undersigned by the collective and its membership imploring voters to vote no on Proposition 22.

As gig workers, we are finding it extremely difficult to project our voices over the sea of misinformation and propaganda Uber, Lyft, Instacart, DoorDash, and Postmates have created around California’s Proposition 22. Five of the richest gig companies have spent nearly $200 million to persuade the electorate to allow them to not only exempt us from employment rights and protections, but also literally to write their own labor laws in their place wherein they act as the proverbial judge, jury, and executioner for each gig worker. …


image via the Guardian

At the onset of the pandemic, Instacart Shoppers took on a new role as first responders. Providing an essential service to families sheltered in place, Shoppers found the scope of their work shifted significantly away from providing a luxury service to customers to keeping entire communities safe. Anyone who could afford to began ordering groceries online, essentially contracting their risks onto Shoppers, all while Instacart has failed to provide Shoppers with PPE, hazard pay, or meaningful sick pay. …


Today Senators Brian Schatz, Elizabeth Warren, Sherrod Brown, and Chris Van Hollen published two letters calling for an investigation into Instacart and other delivery services’ deceptive acts around the issue of tip-baiting. We commend their call to action and join their demand for an investigation into Instacart’s unethical tipping practices.

Instacart has a well-established history of manipulative and unfair tipping practices, including reducing default tip amounts, misappropriating and withholding tips, utilizing tips to offset and reduce Instacart’s contributions to shopper compensation, and allowing customers to zero-out or modify their tip for a full 72 hours post-delivery.

Instacart knows full well…


For months, Instacart has held up it’s response to the pandemic as a humane and reasonable response to the pandemic’s effects on workers and customers. Their program has entailed — allegedly — sick pay for workers who have tested positive, as well as adequate PPE. Today we can reveal that an active Instacart worker who is currently on a ventilator has been *denied* payment and healthcare under Instacart’s COVID-19 policy.

Alejandro and his mom Graciela agreed to speak to Gig Workers Collective about his step-father Alejo, an Instacart Shopper who lives in the Mission District of San Francisco. He is…


On Thursday, Instacart published a new Medium post entitled “Continued Support for the Shopper Community”.

Once again, this was nothing more than an attempt at fixing their PR disaster while doing absolutely nothing to protect the Shopper Community. We have continuously outlined, based on the advice given by officials, what Shoppers need to stay safe during this outbreak, and Instacart is ignoring it. Most workers STILL haven’t been able to order, let alone receive, proper PPE. …

Gig Workers Collective

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